Product Design Manager based in the San Francisco Bay Area with 13+ years of experience in the tech industry.
See PORTFOLIOContactI lead market research, conduct landscape analyses, and analyze data to generate new insights. I leverage business and product strategy to analyze business models, frame critical decisions, and model outcomes to create consensus for a path forward.
Data Analysis Certificate, General Assembly: Excel, SQL and Tableau), Market & Competitive Research
I think critically and creatively, collaborate effectively with cross-functional partners, design and deliver exceptional products and experiences that create lasting business value and shape positive outcomes.
Product Conceptualization, User Journeys & Personas, Prototyping, UI & UX, Usability Studies, A/B Testing, Multivariate Analysis
I use my software development expertise to prototype solutions and ensure a seamless transition from concept to product across multiple platforms.
HTML, CSS, JS, SQL, responsive design
See my LinkedIn profile to see a list of accomplishments for each position.
Grew ePayments volume from 47% to over 55% in 24 months by streamlining the BILL Network payment experience. Strategized and designed solutions to automatically connect businesses in the BILL Network, improved the business search user experience, and reduced network spam.
Strategized, designed, and launched a simpler user experience for merchant onboarding and compliance that reduced customer friction by 21% relative to the control group, reduced customer service case load by 56% and improved go-to-market time by a factor of 9X.
Strategized, launched, and grew Fundbox Pay, a B2B credit network, from zero to over a million dollars in payment volume and loan origination in 18 months.
Launched FirstSteps and FirstCare, mobile apps to increase sales for Counsyl’s DNA tests. Grew FirstCare to thousands of users and validated the product pilot with strategic customers.
Led brainstorming sessions, designed prototypes, and developed front-end code for SAP, Samsung SRA, Intuit, Karmic Labs, Stanford University, APT, eBay, GigaOM Research, Trunomi, ZOZI and more.
Closed 10+ consulting assignments, led discovery exercises, designed prototypes, and developed front-end code.
Completed courses in web design, software and web engineering, SQL and relational databases, print and graphic design, motion design, 3D game design, sound design, art history, mathematics and general education studies.